Parent Casefolder Not Displaying Financial Information Of Children (Doc ID 2289595.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Credit Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
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In OCM:

1) Created a Parent Party and Account for a Customer: Parent1
2) Created a Child Party and Account for a Customer: Child1
3) Created another Child Party and Account for another Customer: Child2
4) Linked the two children Child1 and Child2 under the parent Parent1 thru Party Relationships of 'partner Hierarchy'

Now we are creating a Credit Application for the parent Parent1 customer. The casefolder that is getting created for this application is not displaying and aggregating the financial information like Aging Details, Open Invoice Count, open Invoices Total etc for the two children Child1 and Child2. This information is coming out as blank.

EXPECTED BEHAVIOR
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We need this information for the children to be shown in the case folder to do a true credit analysis of the credit for parent Parent1.


Cause

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