Service Request Created From MFS Wireless Has No Bill To or Ship To

(Doc ID 2290749.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version,

ACTUAL BEHAVIOR
---------------
Service Request created from MFS wireless have no bill to nor ship to address

EXPECTED BEHAVIOR
-----------------------
Service Request created from MFS wireless should have bill to and ship to address

STEPS
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The issue can be reproduced at will with the following steps:
N) Field Service Wireless responsibility -> Action -> Create Service Request
1. Enter serial number, contact, summary, etc.
2. Save
3. Service Request in created.
4. Navigate to the Service Responsibility -> Find Service Request
5. Click on the Contacts / addresses tab -> All fields in the tab are empty


Cause

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