Configurator Auto-Complete Never Completes And Session Times Out (Doc ID 2290809.1)

Last updated on JULY 26, 2017

Applies to:

Oracle Configurator - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Runtime UI

Auto-Complete never completes and session times out.

Here are the test cases which describe the problem.

Case#1 works fine where as Case#2 fails.
The only difference is that the quantity of the child model is increased.
 
Test Case-1: Works fine

1. Launch Configurator model from Order Management
2. Enter the model quantity = 5 on UI Integer Feature
3. Make Mandatory option selections
3. Five BOM Instances of child model is created
4. Preview Summary
5. Configuration is not complete - run Auto-Complete
6. Finish Configuration
7. Configuration returns to Order Management with all configured option lines.


Test Case-2: Auto-complete error out

1. Launch Configurator model from Order Management
2. Enter the model qty = 10 on UI Integer Feature
3. Make Mandatory option selections
3. Ten BOM Instances of child model is created
4. Preview Summary
5. Configuration is not complete - run Auto-Complete
6. Auto-complete never complete and session time out

ERROR
-----------------------
"Failure of Web Server Bridge: No backend server available for connection: timed out after 10 second or idempotent set to OFF or method not idempotent."
Link between OM and Configuration UI lost; lost Pop Up window saying “Configuration in process….”

Cause

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