My Oracle Support Banner

Contact Center Form Not Showing Up Order Information (Doc ID 2291456.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Contact Center for

ACTUAL BEHAVIOR
---------------

When searching an particular Order Number the following Error is raised :
You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding.


STEPS
-----------------------
This issue can be reproduce with the following :
1. Navigate to Service > Customer Management > Contact Center
2. Change Search by Order Number and Operations Unit : AAA

The following Error is raised :
"You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding"


Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.