Contact Center Form Not Showing Up Order Information
(Doc ID 2291456.1)
Last updated on JULY 28, 2017
Applies to:Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.
On : 12.2.6 version, Contact Center for
When searching an particular Order Number the following Error is raised :
You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding.
This issue can be reproduce with the following :
1. Navigate to Service > Customer Management > Contact Center
2. Change Search by Order Number and Operations Unit : AAA
The following Error is raised :
"You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding"
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