Contact Center Form Not Showing Up Order Information (Doc ID 2291456.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Customer Care - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.6 version, Contact Center for

ACTUAL BEHAVIOR
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When searching an particular Order Number the following Error is raised :
You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding.


STEPS
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This issue can be reproduce with the following :
1. Navigate to Service > Customer Management > Contact Center
2. Change Search by Order Number and Operations Unit : AAA

The following Error is raised :
"You have entered an invalid search criterion. Please enter a valid value or clear the form before proceeding"


Cause

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