Same Site Tasks Are Displaying In Grey Color Instead Of Blue On The Dispatch Center Form (Doc ID 2291503.1)

Last updated on JULY 29, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
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Scheduled tasks are displaying in grey color instead of blue.
It is noticed that the problem is happening for same site tasks only.

EXPECTED BEHAVIOR
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It should display in grey color as defined for scheduled status.

STEPS
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The issue can be reproduced at will with the following steps:
1. Create SR and Task
2. Open Dispatch center and query for the task
3. Schedule task is showing blue color instead of grey

Changes

 

Cause

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