Material Reservations Created By The Material Debrief Is Not Releasing When Then The Task Assignment Is Cancelled (Doc ID 2291550.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Field Service - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
Reservation created for installed material debrief is not getting released when cancelling the task assignment from the Service request form > More screen.

EXPECTED BEHAVIOR
The Reservation should get released when the task assignment is cancelled.

STEPS
1. Create a SR, task and assign a technician to the task.
2. Add a Install material debrief with quantity 1.
3. Material debrief will create a reservation with quantity 1.
4. Now navigate to the Service Request form > Tasks tab > More screen.
5. In Assignment section, select the assignment status "Cancelled" and save the record.
6. After cancelling the task assignment, assignee name will remove from task screen.
7. Again check the on-hand quantity and found item is still reserved, it is not yet released.

Changes

 

Cause

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