Unable To Save A Coverage Template With Reaction Time In Days (Doc ID 2291624.1)

Last updated on JULY 28, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

When attempting to save the reaction time and resolution time as xx days, the following error occurs.

ERROR
-----------------------
Please enter at least one Reaction Time or Resolution Time


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to service contracts manager -> setup - >service offering . Create a new coverage template
2. Enter the name, description, business process, coverage times and save the record
3. Capture the severity ( as any one) and enter the reaction time and resolution time as xx days.
4. Error message appears and template is not saved

Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms