Old Task Pages Referenced On Accessing Debrief From SR Form (Doc ID 2291715.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

 When attempting to access the Debrief page from the Service Request form, the old task pages are displayed.

(R) Service Responsibility
(N) Service Requests > Create Service Request
Create a SR
Navigate to Tasks tab and create a Field Service task
Click on Debrief button
Displays Update task page with Debrief tab in focus


The old task pages are displayed with the favorite icon present

 

Changes

 

Cause

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