Last updated on AUGUST 01, 2017
Applies to:Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.
When attempting to access the Debrief page from the Service Request form, the old task pages are displayed.
(N) Service Requests > Create Service Request
Create a SR
Navigate to Tasks tab and create a Field Service task
Click on Debrief button
Displays Update task page with Debrief tab in focus
The old task pages are displayed with the favorite icon present
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms