My Oracle Support Banner

Issue With Termination Quotes (Doc ID 2292228.1)

Last updated on JULY 31, 2017

Applies to:

Oracle Lease and Finance Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Management

ACTUAL BEHAVIOR
---------------
Issue with Termination Quotes

Termination quotes are not moving to Completed status eventhough
workflow completed, invoices paid and closed  and termination transactions processed successfully.



EXPECTED BEHAVIOR
-----------------------
Termination quotes should be moving to closed status.



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Log in to Oracle >> Go to Lease super user >> Search for the Contract
2. Create Termination Quote >> Check Quote Status
3. Termination quote got stuck in 'Accepted' status'. It is not going to 'Complete' status.




Changes

 

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.