Unable To Search Customer in Release 12.2.5 Using DUNS Number
(Doc ID 2292729.1)
Last updated on FEBRUARY 22, 2019
Applies to:
Oracle Receivables - Version 12.2.5 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.5 version, Customers Module
When attempting to query a customer using Duns Number, the following error occurs.
ERROR
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"Please fill in search criteria values in at least one of the following fields: ContactLastName, AccountNumber, ContactFirstName, RegistryID, TaxpayerID, TaxRegistrationNumber, DunsNumber, Address1, AccountDescription, Reference,
ContactPhoneNumber, PartyName. Note that the search criteria values should not begin with a "%" or "_" for at least one of the listed fields."
STEPS
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The issue can be reproduced at will with the following steps:
1. Log onto Receivables
2. Non DQM Search, Search Customer using Duns Number
3. Error occurred
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot query customer using Duns Number
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |