Unable To Search Customer in Release 12.2.5 Using DUNS Number (Doc ID 2292729.1)

Last updated on AUGUST 01, 2017

Applies to:

Oracle Receivables - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Customers Module

When attempting to query a customer using Duns Number, the following error occurs.

ERROR
-----------------------
"Please fill in search criteria values in at least one of the following fields: ContactLastName, AccountNumber, ContactFirstName, RegistryID, TaxpayerID, TaxRegistrationNumber, DunsNumber, Address1, AccountDescription, Reference,
ContactPhoneNumber, PartyName. Note that the search criteria values should not begin with a "%" or "_" for at least one of the listed fields."


STEPS
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The issue can be reproduced at will with the following steps:
1. Log onto Receivables
2. Non DQM Search, Search Customer using Duns Number 894444833-8794
3. Error occurred

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot query customer using Duns Number

Cause

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