Unable to Generate Suppress Credit for Covered Level Billing Schedule (Doc ID 2292735.1)

Last updated on AUGUST 04, 2017

Applies to:

Oracle Service Contracts - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Contracts Billing/Termination

 

ACTUAL BEHAVIOR
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Unable to generate suppressed credit for contract.

EXPECTED BEHAVIOR
-----------------------
Should be able to generate suppressed credit for contract.

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Service Contracts Manager (R) -> Contract Administration -> Launchpad, query for the contract.
2. Proceed with Terminate with Suppress credit, contract moved to Terminated status.
3. Unable to find contract in list of values for Suppress credits program and hence unable to generate credit.

Cause

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