Sales Order Approval Code not Populated when Order is Booked

(Doc ID 2293186.1)

Last updated on AUGUST 02, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Transaction Payment

We have entered few sales orders with test credit card details the approval code is populating when we change the price at sales order line level after booking the Sales Order.
But earlier approval code was populating when we book the sales order.

The workaround is to manually select process payment
>Actions >Payments, select Process Payments button,

Expect approval code to be populated when the order is booked

The issue can be reproduced at will with the following steps:
1. login as order management responsibility
2. open sales orders form
3. enter new order, enter credit card info
book the order


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