Sales Order Approval Code Not Populated When Order Is Booked

(Doc ID 2293186.1)

Last updated on MARCH 19, 2018

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
After entering a few sales orders with test credit card details, the approval code is populating when the price is changed at the sales order line level after booking the Sales Order.
Previously, approval code was populating when the sales order was booked.

The workaround is to manually select process payment:
Navigate: Actions > Payments, select Process Payments button

EXPECTED BEHAVIOR
Expect the approval code to be populated when the order is booked.

STEPS
1. Login as order management responsibility
2. Open sales orders form
3. Enter new order, enter credit card information.
4. Book the order

Cause

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