Can We Use CMS's (Custom Matching Attributes) For Service Territories?
(Doc ID 2293379.1)
Last updated on FEBRUARY 21, 2019
Applies to:
Oracle Territory Management - Version 12.1.3 and laterOracle Field Service - Version 12.0 and later
Information in this document applies to any platform.
Goal
On : 12.1.3 version, Territory Definition
We are enhancing our service organization procedures and attempting to automate the assignment of Service Requests and Tasks to the field service personnel. We are using Territories setup to achieve a significant extent of this automation. In the process of designing the automation we are finding the need for custom matching attributes as qualifiers for setting up our service territories. We are discovering that the custom matching attribute feature of Territory Management is not available for the service area.
Is it possible to use Custom Matching Attributes (CMA's) with Service Territories?
Solution
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Goal |
| Solution |
| References |