Last updated on AUGUST 02, 2017
Applies to:Oracle Territory Management - Version 12.1.3 and later
Oracle Field Service - Version 12.0 and later
Information in this document applies to any platform.
On : 12.1.3 version, Territory Definition
We are enhancing our service organization procedures and attempting to automate the assignment of Service Requests and Tasks to the field service personnel. We are using Territories setup to achieve a significant extent of this automation. In the process of designing the automation we are finding the need for custom matching attributes as qualifiers for setting up our service territories. We are discovering that the custom matching attribute feature of Territory Management is not available for the service area.
Is it possible to use Custom Matching Attributes (CMA's) with Service Territories?
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