UPK: When The Action Is Pressing Control+O, IE Opens The File Open Dialog. (Doc ID 2293724.1)

Last updated on AUGUST 03, 2017

Applies to:

User Productivity Kit - Version 12.1.0.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.0.3 version, Player

ACTUAL BEHAVIOR
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When launching the player package in IE, clicking on ctrl-o opens a popup window in IE only, but the frame advances.

EXPECTED BEHAVIOR
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In Firefox and Chrome the ctrl-o advances the frame, and the cursor lands in the correct location to enter text.

STEPS
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The issue can be reproduced at will with the following steps:
1. highlight the topic, then click the TryIt! mode arrow to launch topic in TryIt! mode
2. select "Internet Explorer" in the Play popup window
3. in the Try It! window click start or hit ENTER
4. click the "Running applications" icon
5. in the next frame, hit ctrl-0
6. note the Open popup window with focus in that window, and not in the action area of the frame

Due to this issue, users must click "Cancel" in the popup window before focus goes back to the action frame.

Cause

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