Adding Installation Details Error APP-ONT-251139: You Can Enter Installation Details For Serviceable Products Only (Doc ID 2293750.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

Encounter the following error when attempting to add installation details to a new order or query installation details on an existing order for support items.

ERROR
-----------------------
APP-ONT-251139: You can enter Installation Details for serviceable products only

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as order management responsibility
2. Open Sales Orders form
3. Add installation details on existing order line

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms