My Oracle Support Banner

Adding Installation Details Error APP-ONT-251139: You Can Enter Installation Details For Serviceable Products Only (Doc ID 2293750.1)

Last updated on AUGUST 03, 2017

Applies to:

Oracle Order Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Transaction Entry

Encounter the following error when attempting to add installation details to a new order or query installation details on an existing order for support items.

ERROR
-----------------------
APP-ONT-251139: You can enter Installation Details for serviceable products only

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login as order management responsibility
2. Open Sales Orders form
3. Add installation details on existing order line

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.