Create a Contract from Template LOV does not Show the Templates (Doc ID 2293775.1)

Last updated on AUGUST 04, 2017

Applies to:

Oracle Service Contracts - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Service Authoring

ACTUAL BEHAVIOR
---------------
Create a contract from template LOV does not show any templates.

EXPECTED BEHAVIOR
-----------------------
Expect the templates to show up in the LOV

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Navigate to Service Contracts responsibility

2. Launchpad > Tools > New

3. Create a Contract from Template

4. Click on LOV template > enter % and find, no templates are shown.


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms