Subline with Future End Date Remains in Expired Status (Doc ID 2294444.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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Subline with future end date is not moving to Active status.

EXPECTED BEHAVIOR
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Subline with future end date should be moved to Active status

STEPS
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The issue can be reproduced with the following steps:
1. Navigate to Service Contracts Manger (R) -> Contract Administration -> Launchpad.
2. Query for the contract, update the end date of subline in Expired status to future date using Open for Update.
3. Ran Contract Status Change program but still subline is in Expired status.

Changes

 

Cause

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