Setup To Make Account Number As Not Required For ISupport Individual Users (Doc ID 2294698.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle iSupport - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Request

ACTUAL BEHAVIOR
---------------
Testing with iSupport: Individual User seeded Oracle responsibility, found that Account Number is a required entry in order to create SR.
However, per Oracle registration all Individual users are created only as parties and do not have account numbers associated.


EXPECTED BEHAVIOR
-----------------------
Account Number should be an optional field for creating SRs in iSupport

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to iSupport as Individual User
2. Create SR with out Account Number
3. You will see a validation message to enter Account Number ( Mandatory )


Changes

 

Cause

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