Cloud Approval Email Notification Are Not Received
(Doc ID 2295067.1)
Last updated on DECEMBER 08, 2022
Applies to:
Oracle Workflow - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]Information in this document applies to any platform.
Symptoms
On 12.1.3 version, Workflow Mailer
ACTUAL BEHAVIOR
Cloud PO approval notifications and REQ's email notifications are not received and users have to login to applications to manually approve them.
The IMAP settings have been checked and confirmed that emails are being received from sysadmin.
EXPECTED BEHAVIOR
Email notification responses are not processed.
The issue can be reproduced at will with the following steps:
1. Generate a workflow email notification.
The issue has the following business impact:
Due to this issue, users cannot respond to workflow email notifications.
Changes
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |