Cloud Approval Email Notification Are Not Received (Doc ID 2295067.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Workflow - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On 12.1.3 version, Workflow Mailer

ACTUAL BEHAVIOR
Cloud PO approval notifications and REQ's email notifications are not received and users have to login to applications to manually approve them.

The IMAP settings have been checked and confirmed that emails are being received from sysadmin.

EXPECTED BEHAVIOR
Email notification responses are not processed.

The issue can be reproduced at will with the following steps:
1. Generate a workflow email notification.

The issue has the following business impact:
Due to this issue, users cannot respond to workflow email notifications.

Cause

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