Workflow Mailer Fails With ACCOUNT=Unable to connect to the mail account
(Doc ID 2295086.1)
Last updated on MARCH 10, 2024
Applies to:
Oracle Workflow - Version 11.5.10.2 to 12.2.8 [Release 11.5.10 to 12.2]Information in this document applies to any platform.
Symptoms
On 11.5.10.2 version, Generic Service Component
unable to start Workflow mailer with the following error:
Could not handle the control event -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {ACCOUNT=Unable to connect to the mail account. Check the host, user name and password.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y,
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |