Workflow Mailer Fails With ACCOUNT=Unable to connect to the mail account (Doc ID 2295086.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Workflow - Version 11.5.10.2 and later
Information in this document applies to any platform.

Symptoms

On 11.5.10.2 version, Generic Service Component
unable to start Workflow mailer with the following error:

Could not handle the control event -> oracle.apps.fnd.cp.gsc.SvcComponentContainerException: Could not start component; performing rollback -> oracle.apps.fnd.cp.gsc.SvcComponentException: Validation failed for the following parameters -> {ACCOUNT=Unable to connect to the mail account. Check the host, user name and password.}. Parameters were -> {INBOUND_MAX_IGNORE_SIZE=1000, INBOUND_MAX_LOOKUP_CACHE_SIZE=100, ATTACH_IMAGES=Y, ALLOW_FORWARDED_RESPONSE=Y,

Cause

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