Word Document And Excel Attachments Are Not Rendering In Manufacturing Execution System (MES)

Last updated on AUGUST 08, 2017

Applies to:

Symptoms

ACTUAL BEHAVIOR

When using MES and attempting to attach Word and Excel Attachments to a routing, the Word and Excel files open in new browsers.

EXPECTED BEHAVIOR

Expect the same browser to be used

Steps

The problem can be reproduced with the following steps:

1. Responsibility = Bills Of Materials(BOM)
  Navigation = Routings-> Routings

2. Create routing for org/assembly

3. Attach documents as Operation Attachments at Step 10 – one as a PDF and one as a Word document (Title = PDF Example and Word Example)

4. Responsibility = Work In Process (WIP)
  Navigation = Discrete-> Discrete
  Create Org/Job for the above assembly, Create a work order for the item with the attachments – ensure attachments are visible on WO operations

5. Responsibility = Work In Process (WIP)
  Navigation = Job/Schedule Details-> Operations, org = 30
  Find the job from step 4
  attachments are visible under the job

6. Responsibility = Manufacturing Execution System (MES) Workstation
  Choose Search Jobs in LOV
  Find org/job from steps 4 and 5

7. Choose PDF example. Note that the PDF example fits well within the Instructions region.  [The PDF works.]

8. Select Next to view the Word example.

9. Note that the following pop-up box appears. Clicking “Open” will open the file in a new browser.
    The message is: 'What do you want to do with OA.Region.docx'


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use Exceland/or Word atachments

Cause