Task Status Transition Responsibility Mapping "Responsibility" Lov Should Include "Application" Name

(Doc ID 2295149.1)

Last updated on AUGUST 11, 2017

Applies to:

Oracle Common Applications - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, CRM User Management Framework

ACTUAL BEHAVIOR
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Task Status Transition Responsibility Mapping "Responsibility" LOV should include "Application" name
Field Service Manager Responsibility is wrongly listed as a duplicate because the application name is not provided the selection is ambiguous. Please provide a patch to correct the problem.

EXPECTED BEHAVIOR
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Want to see responsibilities based on application

STEPS
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The issue can be reproduced at will with the following steps:
1.CRM Administrator Responsibility
2. Task and Escalation Manager
3. Setup -- > Define task status -->Define Transition -- > Responsibility



Cause

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