GST: Not Able To Punch A Sales Order (Doc ID 2295216.1)

Last updated on AUGUST 29, 2017

Applies to:

Oracle Financials for India - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, GST Order Management

After creating a sales order, adding a line and attempting to save the sales order, an error message is seen.

ERROR
-----------------------
Error: Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Sales Orders,
3. Create a Sales Order,
4. Add an item on the sales order line,
5. Click Save,
6. Error is generated.


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms