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GST:Sales order Error "Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors. LEAVING OE_MSG_PUB.ADD" (Doc ID 2295216.1)

Last updated on DECEMBER 20, 2020

Applies to:

Oracle Financials for India - Version 12.1.3 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, GST Order Management

After creating a sales order, adding a line and attempting to save the sales order, an error message is seen.

OR

Changing the Unit Selling Price ( USP) on an order line an error message is seen.

ERROR
-----------------------
Error:Encountered an error in JAI_OM_TAX_DET_PKG.determine_factors.
LEAVING OE_MSG_PUB.ADD
An unexpected error has occurred. Please contact your system administrator.
LEAVING OE_MSG_PUB.ADD
msg data is null



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Order Management Responsibility,
2. Sales Orders,
3. Create a Sales Order,
4. Add an item on the sales order line,
5. Click Save,
6. Error is generated.


Cause

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In this Document
Symptoms
Cause
Solution


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