Business Process Is Not Getting Defaulted Based On Request Type Selection (Doc ID 2295260.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Customer Support - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

When the 'Service System Parameters' is set to 'No Security', then corresponding Business Process is getting defaulted based on the service request type selection in Agent Dashboard Create SR page.
But if the 'Service System Parameters' is set to 'Standard Security', then appropriate Business Process is not getting populated when selecting the Service Request Type.

How to make the corresponding Business Process gets defaulted based on the request type selection?
 

Solution

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