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Submit Offline Transactions Error: IBY_20422 - Multiple matching subsequent auth transactions (Doc ID 2295329.1)

Last updated on JANUARY 31, 2018

Applies to:

Oracle Payments - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

When attempting to run "Submit Offline Transactions", the following error occurs.

ERROR

java.sql.SQLException: ORA-20000: IBY_20422#
ORA-06512: at "APPS.IBY_TRANSACTIONCC_PKG", line 6789
ORA-06512: at "APPS.IBY_TRANSACTIONCC_PKG", line 1340
ORA-06512: at line 1
...
oracle.apps.iby.exception.CreditCardProcessorException: Multiple matching subsequent auth transactions



STEPS

The issue can be reproduced at will with the following steps:

NOTE: This issue has been reported by customers as an "intermittent" problem.


1. Responsibility: Funds Capture Process Manager
2. Run "Submit Offline Transactions" request.



Changes

 

Cause

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