Interface Service Cost To Projects Writing Duplicate Entries Into Projects (Doc ID 2295340.1)

Last updated on AUGUST 09, 2017

Applies to:

Oracle Teleservice - Version 12.2.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.3 version, Debrief / Field Service Report

ACTUAL BEHAVIOR
---------------
Interface Service Cost to Projects is creating duplicate entries into projects interface table. This happens when the PA Transaction Import failed for any reason and marked the record in pa_transaction_interface_all with transaction_status_code = 'E'

EXPECTED BEHAVIOR
-----------------------
Expect that duplicate transactions will not be posted to projects

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Submit Interface Service Cost to Projects conc program       
2. After that, execute "PAXTRTRX: PRC: Transaction Import".     
3. If for any reason the import fails, the record in pa_transaction_interface_all is marked with transaction_status_code = 'E'
4. When that happens, if the Interface Service Cost to Projects conc program is executed again, the same record will be posted again on the Interface table

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue,duplicate transactions are created in projects

Cause

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