How to Create Custom Template For Service Request Report ?

(Doc ID 2295712.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.


How and where to add a new template for service request report which can be accessed from the below Navigation

(R) Service
(N) Service Request -> Find service request -> Logs and Notes. Click on Print friendly format.
A new page opens to select parameters for service report, where template can be select (for report). This is the service report and can also be run directly from menu options.


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