How to Create Custom Template For Service Request Report ?
Last updated on AUGUST 10, 2017
Applies to:Oracle Teleservice - Version 12.2.6 and later
Information in this document applies to any platform.
How and where to add a new template for service request report which can be accessed from the below Navigation
(N) Service Request -> Find service request -> Logs and Notes. Click on Print friendly format.
A new page opens to select parameters for service report, where template can be select (for report). This is the service report and can also be run directly from menu options.
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