Bill To Address In The Sales Order Disappears When Shipping Address Is Entered Or Changed With The Following Error FRM-41830. (Doc ID 2295955.1)

Last updated on AUGUST 10, 2017

Applies to:

Oracle Order Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Transaction Entry

When attempting to change the shipping address the BIll To address disappears and
the sales order form and the following error occurs.

OBSERVATION
Billing address in the SO disappears when Shipping address is entered or changed in
the sales Order Form. And Billing Address has no List of Values if the Ship to Address
do not have the Default BILL TO Address setup.

ERROR
FRM-41830: List of Values contains no entries.

STEPS
1. Responsibility: Order Management Super User
2. Order Organizer > Sales Order
3. Order Type - SBA Replacement SO
4. Change the Defaulted Ship To Address
  > Observe: The Bill To address is nulled out

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms