Performance issue in Gantt Refreshing

(Doc ID 2296643.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
Gantt refreshing is taking more than 2 mins after 12.1.3 up gradation .Sometimes form does not return as well.


EXPECTED BEHAVIOR
-----------------------
Expect the Gantt to be refreshed within few seconds .
It should display the resource and task information.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1.Navigate to *Field Service Dispatcher*Dispatch Center
2. Open the dispatch center form and click on Gantt chart.
3. It shows "Retrieving Data".




Cause

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