REST Url For Service Request Processing Is Not Working

(Doc ID 2296703.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, APIs & Interfaces

REST url for service request processing is not working .It is throwing the following error

It is giving Error 500

ERROR
-----------------------
500 Internal Server Error


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R)Integrated SOA Gateway
 (N)Service Suite->Service->Service Request->Service Request Processing->REST Web Service
2. Use Get Service Request Details



Cause

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