EAM - Unable To Create Assets That Belong To Asset Groups Associated With Meters (Doc ID 2296744.1)

Last updated on AUGUST 30, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Asset Definition

When attempting to create new asset numbers, the following error occurs.


Insert procedure failed with the following error message: CSI_COUNTER_TEMPLATE_PUB.AUTOINSTATIATE_COUNTERS API Failed. Could not associate a Counter for this Instance


The issue can be reproduced at will with the following steps:
1. Responsibility: Enterprise Asset Management
2. Navigation: Assets --> Asset Numbers
3. Select org
4. Enter Asset Number, Asset Group, Asset Serial Number
5. Save - error appears


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms