My Oracle Support Banner

Unable to Update Service Activity from the Service Activities and Billing Types (Doc ID 2296778.1)

Last updated on DECEMBER 05, 2019

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.


On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to update the Service Activity from the Service Activities and Billing Types Page, the following error is thrown.


The descriptive flexfield with application name Service (CS) and name Transaction Billing Type information (CS_TXN_BILLING_TYPES) is not frozen. Please contact your system administrator.

The issue can be reproduced with the following steps:
1) From Service (R)
2) Setup(N) Charges - Service Activities and Billing Types
3) Select the Service Activity 'Charge - Labor' and click on update when the error is thrown




To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.