Unable to Update Service Activity from the Service Activities and Billing Types

(Doc ID 2296778.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version, Charges UI, APIs, and schema

When attempting to update the Service Activity from the Service Activities and Billing Types Page, the following error is thrown.

Error:

The descriptive flexfield with application name Service (CS) and name Transaction Billing Type information (CS_TXN_BILLING_TYPES) is not frozen. Please contact your system administrator.


The issue can be reproduced with the following steps:
1) From Service (R)
2) Setup(N) Charges - Service Activities and Billing Types
3) Select the Service Activity 'Charge - Labor' and click on update when the error is thrown

Cause

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