Unable to Update Service Activity from the Service Activities and Billing Types
(Doc ID 2296778.1)
Last updated on AUGUST 16, 2017
Applies to:Oracle Teleservice - Version 12.2.4 and later
Information in this document applies to any platform.
On : 12.2.4 version, Charges UI, APIs, and schema
When attempting to update the Service Activity from the Service Activities and Billing Types Page, the following error is thrown.
The descriptive flexfield with application name Service (CS) and name Transaction Billing Type information (CS_TXN_BILLING_TYPES) is not frozen. Please contact your system administrator.
The issue can be reproduced with the following steps:
1) From Service (R)
2) Setup(N) Charges - Service Activities and Billing Types
3) Select the Service Activity 'Charge - Labor' and click on update when the error is thrown
To view full details, sign in with your My Oracle Support account.
Don't have a My Oracle Support account? Click to get started!
In this Document