Customer has Past Due Invoices, Status in Collections is Current, Why?

(Doc ID 2296904.1)

Last updated on AUGUST 14, 2017

Applies to:

Oracle Advanced Collections - Version 12 and later
Information in this document applies to any platform.


 You know that your customer has past due invoices in Receivables, yet the Status field in the Collections Agent UI reads "Current".   Why isn't the status "Delinquent" if they have past due invoices?


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms