Obsolete Items Are Being Downloaded To MFS Laptop From EBS (Doc ID 2297069.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Mobile Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

ACTUAL BEHAVIOR
---------------
After installing and synchronizing data obsolete items are being downloaded to the MFS laptop.

Users are able to select obsolete items when creating a parts requirement order.


EXPECTED BEHAVIOR
-----------------------
Obsolete items should not be available to select when creating a parts requirement.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Set an inventory item as obsolete
2. Run the JTM master concurrent program with Inventory parameter.
3. Login to MFS Laptop and sync
4. Navigated to Field Service Technician Dashboard > Query for a Task
5.Update Task and then navigate to Create Part Order
6. Search and Select item : search for the obsolete item which is getting returned in search results.
7. Selected and created order
8. While creating order in EBS side it is getting failed due to obsolete item


Changes

 

Cause

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