R12 E-Business Suite Oracle Tutor Publisher With Office 2016 Fails to Open The Directory Path To Microsoft Word With Error ' HTML Error - 3004' Due To 60 Character Path Limit (Doc ID 2297130.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Tutor - Version 14.0 and later
Information in this document applies to any platform.

Symptoms

 E-Business Suite R12 Oracle Tutor, Oracle Tutor Issues With Generic Product Code

 

 

When testing Oracle Tutor to work with Office 2016 installed, the "Publisher" options for WINWORD fails due to a 60 character restriction which truncates the directory.

This results in the "Publisher" option for WINWORD truncating the directory.

For Example: Office is installed here:

   "C:\Program Files (x86)\Microsoft Office\root\Office16\WinWord.exe"

In the options for Tutor Publisher it gets truncated to:

   "C:\Program Files (x86)\Microsoft Office\root\Office16\WinWor" which is 5 characters too short.

The above case was created using the following versions:
Tutor Author --> p10214625_R12_WINNT
Tutor Publisher --> p18314690_R12_WINNT
Template Manual Patch: p21977286_R12_WINNT

Cause

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