Duplicate Short Key in Dispatch Center when using Norwegian language (Doc ID 2297143.1)

Last updated on AUGUST 15, 2017

Applies to:

Oracle Field Service - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Dispatch Center

ACTUAL BEHAVIOR
---------------
In the Dispatch Center when using the Navigate menu option there is a duplicate short key with the letter "K".
This happens only in the Norwegian (N) language.
In the US language, the Navigate menu has NO duplicates.
But in N language there are two entries "Kildedokument" and "Kundebekreftelse" both with the same short key "K"

EXPECTED BEHAVIOR
-----------------------
There should be no duplicate short keys

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Dispatch Center in Norwegian language
2. Navigate to menu option
3. There are duplicate short keys with letter "K"


Cause

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