Sales Order Not Creating Case Folder In Credit Management Because Of Error PLS-00302: component 'UNFORMAT_AMOUNT' must be declared (Doc ID 2297373.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Credit Management - Version 12.2.4 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.4 version,

Some sales orders get credit check applied but do not create case folders in Credit Management, the following error occurs.

ERROR
-----------------------
PLS-00302: component 'UNFORMAT_AMOUNT' must be declared


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Book an order in Order Management
2. A credit request is created but there is no case folder created
3. Further investigation shows the error, PLS-00302: component 'UNFORMAT_AMOUNT' must be declared

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot create case folders.

Cause

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