'Asset Number, Asset Group, Description' Fields Are Not Visible In Work Request View Page. (Doc ID 2297849.1)

Last updated on SEPTEMBER 07, 2017

Applies to:

Oracle Enterprise Asset Management - Version 12.2.6 and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
There is an issue in the AssetDetailsCO file. The Asset Number, Asset Group, and Description fields are not visible in the Self Service Work Request View Page

EXPECTED BEHAVIOR
Expect all fields to be available.

STEPS
The issue can be reproduced at will with the following steps:
1. Responsibility: Maintenance Super User
2. Navigation: Work Requests tab > Search for any Work request > View Work Request details
3. Asset Number, Asset Group, and Description fields are not visible


Cause

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