Performance Problem With Gantt In The Dispatch Centre (Doc ID 2297961.1)

Last updated on AUGUST 16, 2017

Applies to:

Oracle Field Service - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Dispatch Center in Production

ACTUAL BEHAVIOR
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Having big performance issue in the Gantt section of the Dispatch Centre.

The form just freezes with the hour glass and will stay like that until we form is crashed .Also when you move the mouse over the tasks on the Gantt trying to go to the top of the form it is activating the tooltip or trying to and this make the hour glass just turn

 

EXPECTED BEHAVIOR
-----------------------
Expect the Dispatch center GANTT TO Work normally

STEPS
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The issue can be reproduced at will with the following steps:
1. Login to apps
2. (R)Field Service Dispatcher
3. Open Dispatch Center and start working on the same



Cause

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