Inactive XML Templates Appear In LOV For Work Items

(Doc ID 2298248.1)

Last updated on AUGUST 23, 2017

Applies to:

Oracle Advanced Collections - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Collections Agent UI

ACTUAL BEHAVIOR
---------------
From the Strategy tab in the Collections Workbench, the user selects a Work Item.
User clicks on Detail button.
Inactive templates still appear in the LOV


EXPECTED BEHAVIOR
-----------------------
Customer expects to not see inactive templates.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
From the Strategy tab in the Collections Workbench, the user selects a Work Item.
User clicks on Detail button.
Inactive templates still appear in the LOV

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users do not know which templates are active or not.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms