R12:IBY:AP: Stale Data Error During Stop or Void Payment From Payments Manager
(Doc ID 2298385.1)
Last updated on JUNE 21, 2023
Applies to:
Oracle Payments - Version 12.1.1 and laterInformation in this document applies to any platform.
Symptoms
Release 12.1.x and 12.2.x
When attempting to stop or void a payment of a Payment Process Request (PPR) on the Payments Manager's Payments tab, the following error occurs:
ERROR
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get new data.
The issue can be reproduced at will with the following steps:
1. Log in with Payable responsibility
2. Navigate to Payments > Entry > Payment Manager
3. On the Payments tab, query a payment
4. Click either the Confirm Stop or Void buttons
5. Enter appropriate information and attempt to save
6. Observe error
The issue has the following business impact:
Due to this issue, are unable to stop or void the payment from Payments Manager. Payments Workbench does not encounter this error.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
Symptoms |
Cause |
Solution |
References |