Last updated on SEPTEMBER 07, 2017
Applies to:Oracle Payments - Version 12.1.1 to 12.2.6 [Release 12.1 to 12.2]
Information in this document applies to any platform.
When attempting to stop or void a payment of a Payment Process Request (PPR) on the Payments Manager's Payments tab, the following error occurs:
Unable to perform transaction on the record.
Cause: The record contains stale data. The record has been modified by another user.
Action: Cancel the transaction and re-query the record to get new data.
The issue can be reproduced at will with the following steps:
1. Log in with Payable responsibility
2. Navigate to Payments > Entry > Payment Manager
3. On the Payments tab, query a payment
4. Click either the Confirm Stop or Void buttons
5. Enter appropriate information and attempt to save
6. Observe error
The issue has the following business impact:
Due to this issue, are unable to stop or void the payment from Payments Manager. Payments Workbench does not encounter this error.
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