Getting Error "Currency Formatting Cannot Be Performed Without A Currency Code" for Service Requests Created Before Upgrade (Doc ID 2298432.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Teleservice - Version 12.2.5 and later
Information in this document applies to any platform.

Symptoms

On : 12.2.5 version, Charges UI, APIs, and schema

Getting the following error while navigating to the Charges Tab after opening any Service Request created prior to upgrade


ERROR
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"Currency formatting cannot be performed without a currency code"


STEPS
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The issue can be reproduced at will with the following steps:

1. Open any Service Request Created prior to upgrade from Create Service Request form
2. Navigate to Charges tab




Cause

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