Delegation Rule Notifications to Role Approvers Result in Exception Error (Doc ID 2298476.1)

Last updated on SEPTEMBER 12, 2017

Applies to:

Oracle Self-Service Human Resources - Version 12.1 HRMS RUP9 and later
Information in this document applies to any platform.

Symptoms

Problem Statement:

When a user who has a role delegated attempts to open a notification for approval, the following error occurs.

 ## Detail 0 ##
java.sql.SQLException: ORA-01422: exact fetch returns more than requested number of rows
ORA-06512: at "APPS.PQH_SS_WORKFLOW", line 2970
ORA-06512: at line 1
at oracle.jdbc.driver.T4CTTIoer.processError(T4CTTIoer.java:439)

 

Steps to Reproduce:
The issue can be reproduced at will with the following steps:

1. Delegate a role to an employee
2. Request notification is sent to the employee to approve
3. An error occurs upon opening the notification


Cause

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