Load Truck Under Direct Ship Is Over Allocating The Quantity (Doc ID 2298578.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Warehouse Management - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version

The Shipping Team uses the Load truck functionality from the Scan gun/MSCA  to directly assign the sales order/lines to Deliveries. (They are not using Pick release)
The Load truck process is over allocating the quantities while assigning to delivery.

This causes the Shipped quantity to be greater than Requested Qty in shipping transactions form.
When the user ship confirms the delivery using the shipping transactions form there is an error:

Example
-------------------
Error: In delivery 12345, the total shipped quantity for order number 12 exceeds the tolerance.The source system for this order is Order Management and the order type is UK Ship-only Order. The maximum shipped quantity allowed for the source line 328.4 and its related source lines within this delivery is 33.

Actions suggested to resolve the issue:
  1) If delivery lines are pending with over pick flag checked and source line 328.4 and its related source lines, please pick confirm them. (Not for Third Party Warehouse)
  2) Reduce the shipped quantity for the delivery lines with source line 328.4 and its related source lines to bring within over ship tolerance.


Workaround
--------------------
Unload the truck and load again as a work around to ship confirm the material.

STEPS
-----------------------
The issue is reproduced at will with the following steps:
1. Shipping team uses Load truck from Scan gun/MSCA  to directly assign the sales order/lines to Deliveries . (Not using Pick release)
2. Outbound--> Shipping --> Direct ship--> Load truck ( Mobile Load truck) --- get the error


Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms