UWQ Nodes - Are Counting More SRs Than The Number In That Queue

(Doc ID 2298676.1)

Last updated on AUGUST 18, 2017

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Other - General

ACTUAL BEHAVIOR
---------------

Nodes in the Universal Work Queue are counting incorrectly the amount of SRs in Queues.

For example the Queue is empty - as all SRs were closed but the count number will show more than zero ie. 2

It's working fine if a new SR in that queue is closed - that one will increase the total count number once the new SR is there (ie.2 + 1)

then when it is closed it will reduce the count number by 1 (2 - 1).
Instead of showing 0, it will show 2. The manual refresh of count does not help.


EXPECTED BEHAVIOR
-----------------------
Universal work queue should show right number of SRs in count area

STEPS
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The issue can be reproduced at will with the following steps:

1. Customer Support Vision Enterprises-> Universal
  Work Queue. Click on Service Request, My Service Request.



Changes

 

Cause

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