UWQ Nodes - Are Counting More SRs Than The Number In That Queue
(Doc ID 2298676.1)
Last updated on MARCH 28, 2022
Applies to:
Oracle Universal Work Queue - Version 12.1.3 and laterInformation in this document applies to any platform.
Symptoms
On : 12.1.3 version, Other - General
ACTUAL BEHAVIOR
---------------
Nodes in the Universal Work Queue are counting incorrectly the amount of SRs in Queues.
For example the Queue is empty - as all SRs were closed but the count number will show more than zero ie. 2
It's working fine if a new SR in that queue is closed - that one will increase the total count number once the new SR is there (ie.2 + 1)
then when it is closed it will reduce the count number by 1 (2 - 1).
Instead of showing 0, it will show 2. The manual refresh of count does not help.
EXPECTED BEHAVIOR
-----------------------
Universal work queue should show right number of SRs in count area
STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Customer Support Vision Enterprises-> Universal
Work Queue. Click on Service Request, My Service Request.
Cause
To view full details, sign in with your My Oracle Support account. |
|
Don't have a My Oracle Support account? Click to get started! |
In this Document
| Symptoms |
| Cause |
| Solution |