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UWQ Nodes - Are Counting More SRs Than The Number In That Queue (Doc ID 2298676.1)

Last updated on MARCH 28, 2022

Applies to:

Oracle Universal Work Queue - Version 12.1.3 and later
Information in this document applies to any platform.


On : 12.1.3 version, Other - General


Nodes in the Universal Work Queue are counting incorrectly the amount of SRs in Queues.

For example the Queue is empty - as all SRs were closed but the count number will show more than zero ie. 2

It's working fine if a new SR in that queue is closed - that one will increase the total count number once the new SR is there (ie.2 + 1)

then when it is closed it will reduce the count number by 1 (2 - 1).
Instead of showing 0, it will show 2. The manual refresh of count does not help.

Universal work queue should show right number of SRs in count area

The issue can be reproduced at will with the following steps:

1. Customer Support Vision Enterprises-> Universal
  Work Queue. Click on Service Request, My Service Request.


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