Issue When Updating Resolution_code Column Using Cs_servicerequest_pub.Update_ServiceRequest API

(Doc ID 2299579.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Teleservice - Version 12.1.3 and later
Information in this document applies to any platform.

Goal

When updating Resolution code using Update_ServiceRequest API, the API is throwing 'x_msg_data' as 'CS' and 'x_return_status' as 'E'

How to update the Resolution code columns of an Oracle service request using the API "cs_servicerequest_pub.Update_ServiceRequest" ?
 

Solution

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