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Entitlements Search Not Finding Contract Based On Customer Bill To / Ship To Location (Doc ID 2299637.1)

Last updated on MARCH 11, 2019

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.


The Entitlements Search form is not finding the contracts if we search based on the customer location Bill To or Ship To.

1. Using a Service Contracts Manager responsibility.
2. Open the Entitlement Search.
3. Enter the customer Bill To or Ship To location and search.
4. No contracts are found.


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