Entitlements Search Not Finding Contract Based On Customer Bill To / Ship To Location (Doc ID 2299637.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 to 12.1.3 [Release 12.1]
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Search Related

Entitlements Search form not finding the contracts if we search customer location bill to or ship.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. (R) Service Contracts Manager
2. (N) Entitlement Search. Enter the customer bill to or ship to location and search


Changes

 

Cause

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