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Work Items Configured for Escalation not Being Escalated on Timeout (Doc ID 2299778.1)

Last updated on AUGUST 22, 2017

Applies to:

Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.

Goal

Why isn't the escalation being generated on an optional Work Item that has an escalation defined?
 

Solution

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In this Document
Goal
Solution


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