Work Items Configured for Escalation not Being Escalated on Timeout
Last updated on AUGUST 22, 2017
Applies to:Oracle Advanced Collections - Version 12.2.5 and later
Information in this document applies to any platform.
Why isn't the escalation being generated on an optional Work Item that has an escalation defined?
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms