Same Star Item Created For Sales Order Even If SO Does Not Have An Option Present In BOM
(Doc ID 2299880.1)
Last updated on FEBRUARY 16, 2019
Applies to:
Oracle Order Management - Version 12.2.6 and laterInformation in this document applies to any platform.
Symptoms
On : 12.2.6 version, Transaction Entry
ACTUAL BEHAVIOR
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Same Star item created for Sales Order. Even if sales order does not have an OPTION present in * BOM
EXPECTED BEHAVIOR
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If the OPTIONS present in the sales order does not match any of the Star item then a new Star item has to be created for that Sales Order.
STEPS
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The issue can be reproduced at will with the following steps:
1. OM Super User responsibility
2. Navigate to Sales Order form
3. Query order number
4. Enter line and progress to create star item. System matched a star item instead of creating a new one.
Cause
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In this Document
| Symptoms |
| Cause |
| Solution |
| References |