Counter Capture Block On Service Contracts Form Does Not Open (Doc ID 2299921.1)

Last updated on AUGUST 25, 2017

Applies to:

Oracle Service Contracts - Version 12.1.3 and later
Information in this document applies to any platform.

Symptoms

On : 12.1.3 version, Service Authoring

Counter Capture block on Service Contracts form does not Open

when entering the readings for the Usage lines from Counter Capture while creating service contracts, an error is encountered

 

ERROR
-----------------------
FRM-92101: There was a failure in Forms Server during startup. This could happen due to invalid configuration. Please look into the Web-server log file for details.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
  1.Contract Administration->Launch Pad
  2.Search Contract : xxxxxx
  3.Click Lines->Go to Counter->Focus on the Counter Line->Right Click->Select Counter Capture


Changes

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms